General FAQs

 

  What if my breaker keeps tripping?

It could be a bad breaker. However, there could be a more serious problem where we          would need to check the wiring and what it goes to. 

  My AC system is running inside but not cooling well. What can it be?

First, check your air filter to see if it needs to be clean/replaced. It may be a                        refrigerant problem or a safety that has caused it to stop cooling. Check to see if the            outside system is operating. 

  Why should we use Tide & Country?

We have been in the HVAC & Electrical business for 30+ years. We are licensed in HVAC,Electrical, and Low Voltage. Your problem may be mechanical or electrical of both. Call us for both, no need to call multiple companies. 

  Do you do plumbing?

Sorry, but no. Our expertise are systems that utilize electrical, HVAC, low voltage (cameras), gate systems, signs, and lighting. Plumbers need to do plumbing, and we are not state licensed to perform that trade.

  How do I become a wholesaler?

If you would like to be considered, please fill out our wholesalers form. We will review your submission and respond within 1–3 business days.

  Press Inquiries?

For all press inquiries, please contact mw@tideandcountry.com

  Where do you ship?

We try to ship everything via UPS. This way we can track your item(s) while on its way to you. UPS does not ship to P.O. Boxes. If needed, we can ship USPS.

Once your order leaves our facility, it is out of our control. We always provide tracking, but we do not have control of what happens in between.

Tide & Country will not be responsible for any items lost during shipping.

For questions and concerns about shipping, please contact the carrier.

If you are in the Savannah, GA area we would be happy for you to pick your purchase up at our facility for no extra charge.

  What if I'm experiencing issues with your website?

If you are having trouble checking out or other website issues please email us at store@tideandcountry.com We will respond to you as quickly as possible.


 

 

Can't find the answer you're looking for? Feel free to contact us directly on our contact page.